1.1 This Refund Policy (the "Policy") applies to all users of "imagetranslator.io" (the "Service"), a digital product provided by Neuraxek (referred to as "we," "us," or "our"). The purpose of this Policy is to outline the conditions under which refunds will be granted to users who have purchased premium plans.
2.1 Refunds are available to all users who have subscribed to our premium plans, which include weekly, monthly and yearly subscription options.
3.1 We provide refunds in the following circumstances:
3.1.1 Technical Issues: Refunds will be granted if the Service fails to perform its primary functions, including image translation, removal of watermark, processing errors, bulk images upload, due to technical issues on our end.
3.1.2 Billing Errors: Refunds may be issued in cases of billing errors, such as duplicate charges or incorrect subscription amounts.
3.1.3 Dissatisfaction: Users may request a refund within 15 days of purchasing a premium plan if they are dissatisfied with the Service and its features. This option is available for both monthly and yearly subscribers. (In weekly subscription this option is not available).
4.1 To request a refund, users must:
4.1.1 Contact us by sending an email to admin@imagetranslator.io with the subject line "Refund Request."
4.1.2 Clearly state the reason for the refund request and provide relevant details, such as the date of purchase and the username associated with the account.
4.1.3 Attach any supporting evidence, such as screenshots or error messages for our internal forensics.
4.2 All refund requests will be reviewed within three to five business days of receipt.
5.1 We reserve the right to make a determination on the refund request based on the information provided by the user.
5.2 Refunds will be granted if the request meets the conditions outlined in Section 3.
5.3 Refunds will be processed using the same payment method used for the original purchase. Processing times may vary depending on the payment provider.
6.1 This Policy does not cover refunds for users who have violated our Terms of Service.
6.2 We do not provide refunds for any charges incurred for add-on services or features outside of the premium plan subscription.
7.1 For any questions or concerns regarding this Refund Policy, please contact us at: Email: admin@imagetranslator.io
8.1 We reserve the right to modify or update this Refund Policy at any time. Any changes will be communicated to users through our website or via email. Please note that this Refund Policy is designed to comply with international laws and protect the rights of our users while ensuring fair and reasonable refund conditions for premium plans.
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